Together, UPS and Happy Returns will help provide “easy digital experience and established drop-off points with UPS’s small package network and footprint of close to 5,200 The UPS Store locations,” UPS CEO Carol Tomé said in a press release.
Using its returns portal, Happy Returns offers box-free returns that are shipped and sorted before being sent back to its more than 800 merchant customers.
The sale of the Happy Returns business by PayPal comes just months after PayPal hired a new CEO, Alex Chriss, who succeeded long-time leader Dan Schulman. It’s a reversal for PayPal after purchasing Happy Returns for an undisclosed sum just two years ago in May 2021.
