Category: Retail Banking

January 12, 2023

San Antonio-based Frost Bank prides itself in its ability to offer its customers services they want, Blair McGrain, the bank’s chief marketing officer attests. That’s why the $52.9 billion-asset institution is bringing back a product it hasn’t offered since 2000: […]

December 19, 2022

Leaving China would mean Citi has an exit strategy in place for 12 of the 13 markets from which it said in April 2021 it would retreat. Poland is the exception. Citi added two markets to its exit list this […]

December 16, 2022

Common banking tasks like depositing a check and using an ATM to withdraw money have been made more accessible to folks with autism, thanks to a new partnership between Huntington Bank and app Magnusmode. Huntington this week became the second […]

December 12, 2022

Erica, which was launched in 2018, garnered 1 billion client interactions and has helped 32 million users. Bank of America expects Erica, early next year, to connect clients to banking agents regarding new products and services, such as mortgages, credit […]

October 7, 2022

Designed for both Uber drivers and couriers, the Uber Pro Card will help drivers save on fuel, fees and other associated expenses, with earnings automatically deposited into a business checking account powered by Branch. Through the Uber Pro Card app, […]

September 29, 2022

Marqeta’s report points to consumers acquiring more credit cards. The share of consumers who only have one credit card fell, from 49% in 2021 to 39% this year. Conversely, the portion of respondents with two credit cards increased, from 31% […]

September 28, 2022

Card fraud is an ongoing concern for financial institutions, despite the popularity of newer payment methods, the PYMNTS-Featurespace study, released on Sept. 13, highlighted. But emerging payment methods, including P2P vehicles such as Zelle, Venmo, Cash App and others, are […]

September 23, 2022

According to the two firms, the 2025 Fintech Pledge will provide UK consumers with “10 million positive actions” to help them build up their financial resilience. The actions will focus on four areas – savings, credit building, debt consolidation and […]

September 21, 2022

The new financial brand, set to launch in early 2023, will offer bespoke financial products and services designed to meet the unique needs of newly enlisted members of the armed forces. Nymbus Labs will be responsible for the brand creation, […]

September 8, 2022

The digital bank’s debit card offering comes with a multi-currency account (CHF, EUR, GBP and USD) with real-time foreign exchange features and no handling fees, Alpian claims. With the Visa partnership, Alpian’s debit card will be accepted in over 200 […]

August 26, 2022

As the current economy shifts and evolves in response to inflationary pressures, and consumer debt increases, banks may encounter an influx of customers who are accruing late charges, overdue accounts and delinquencies for the first time in nearly a decade. […]

August 23, 2022

It is currently accepting sign-ups to a waitlist for its Alpha card, a credit card which the firm claims will offer 0% interest on all purchases, no hidden fees, cashback and rewards. Through a mobile app, Moonbeam plans on offering […]

July 29, 2022

The challenger informed the CMA it had failed to send transaction histories to more than 13,000 customers, despite reporting a similar breach last year. Monzo has since contacted all affected customers to offer them a copy of their transaction history, […]

July 26, 2022

Banks are sitting on an untapped opportunity to increase revenue and deepen relationships hidden within the data running through their ecosystem. It’s the small or micro businesses operating out of customers’ personal accounts — not through business accounts. These small […]

July 25, 2022

HSBC Holdings’ U.K. unit is planning to stop collecting data on the gender of its customers across some products as the bank pursues more inclusive services for nonbinary and trans people. The bank has begun removing references to gender in […]

July 12, 2022

GoHenry and Pixpay will continue to operate under their own brands with no change in leadership, headquarters or headcount, according to a press release. “Pixpay is the most developed player in Europe and we’re excited to combine our expertise in […]

June 13, 2022

The Covid-19 pandemic accelerated the decline of traffic in most banks’ retail branches, leading many organizations to reexamine the cost of their branch services and the ultimate viability of their branch-based services. Bank boards and executive teams must address the […]

May 31, 2022

Your bank’s most valuable customers are also its most vulnerable. Americans born before 1965 hold 65% of bank deposits in the U.S., according to the American Bankers Association 2021 Older Americans Benchmarking Report. They are also routinely targeted by criminals: […]

May 25, 2022

New York-based Chimney’s financial calculators help customers make “smarter” financial decisions. At the same time, Chimney delivers digital tools that help banks, credit unions, mortgage lenders and insurance companies gain “more engagement, more conversations and valuable data”. Matthew Covi, co-founder […]

April 29, 2022

KeyBank previewed its policy changes at its investor day in March, and signaled it is working on a handful of other offerings for future rollout, including early wage access (two days ahead of payday with direct deposit), instant access to […]