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Category: Retail Banking


Activity, Retail Banking

As uncertainty continues, financial institutions must provide revitalised client-first approaches

January 31, 2023

Via: FinTech Futures

Ambiguity is a given in the environment many financial institutions find themselves in, as neither stability nor significant growth can be guaranteed. With rising inflation, uninspiring GDP growth, tightening central bank interest rates, turbulent geopolitics, and numerous COVID-19 variants, bankers […]


Activity, Capital and Risk, Operational, Retail Banking

Building a future-ready bank

January 25, 2023

Via: FinTech Futures

Will it be tokenisation? The metaverse? A new revolutionary payment mechanism? Or something else more abstract? The opportunities are endless… but one concept dominates the retail banking world and continues to be discussed year in year out: how can banks […]


Activity, Retail Banking

Methods to Create Effective Customer Journeys for Your Bank

January 18, 2023

Via: Bank Director

In recent years, there has been an increase in the number of job positions for chief customer experience officers across financial institutions (FI) of all sizes. Those roles were created to help an FI focus outwardly and represent the customers’ […]


Activity, Retail Banking

Goldman Sachs loses $3bn over three years on platform solutions business

January 18, 2023

Via: FinTech Futures

Reuters reports the firm outlined a pre-tax loss for the unit, which includes its transaction banking, credit card and fintech businesses, of $1.2 billion for the first nine months of 2022. This follows a $1.05 billion loss in 2021 and […]


Activity, Capital and Risk, Credit, Retail Banking

Frost Bank to offer home loans after more than 20-year hiatus

January 12, 2023

Via: Banking Dive

San Antonio-based Frost Bank prides itself in its ability to offer its customers services they want, Blair McGrain, the bank’s chief marketing officer attests. That’s why the $52.9 billion-asset institution is bringing back a product it hasn’t offered since 2000: […]


Activity, Retail Banking

Citi to wind down China retail presence

December 19, 2022

Via: Banking Dive

Leaving China would mean Citi has an exit strategy in place for 12 of the 13 markets from which it said in April 2021 it would retreat. Poland is the exception. Citi added two markets to its exit list this […]


Activity, Capital and Risk, Operational, Retail Banking

Huntington Bank partners with app to help neurodiverse people bank better

December 16, 2022

Via: Banking Dive

Common banking tasks like depositing a check and using an ATM to withdraw money have been made more accessible to folks with autism, thanks to a new partnership between Huntington Bank and app Magnusmode. Huntington this week became the second […]


Activity, Retail Banking

Bank of America wants a human bridge for its AI help

December 12, 2022

Via: Banking Dive

Erica, which was launched in 2018, garnered 1 billion client interactions and has helped 32 million users. Bank of America expects Erica, early next year, to connect clients to banking agents regarding new products and services, such as mortgages, credit […]


Activity, Retail Banking

Uber partners Mastercard, Marqeta to launch new card offering for drivers

October 7, 2022

Via: FinTech Futures

Designed for both Uber drivers and couriers, the Uber Pro Card will help drivers save on fuel, fees and other associated expenses, with earnings automatically deposited into a business checking account powered by Branch. Through the Uber Pro Card app, […]


Activity, Retail Banking

Consumers tap BNPL for larger purchases

September 29, 2022

Via: Payments Dive

Marqeta’s report points to consumers acquiring more credit cards. The share of consumers who only have one credit card fell, from 49% in 2021 to 39% this year. Conversely, the portion of respondents with two credit cards increased, from 31% […]


Activity, Retail Banking

Banks take stock of payment fraud threats

September 28, 2022

Via: Payments Dive

Card fraud is an ongoing concern for financial institutions, despite the popularity of newer payment methods, the PYMNTS-Featurespace study, released on Sept. 13, highlighted. But emerging payment methods, including P2P vehicles such as Zelle, Venmo, Cash App and others, are […]


Activity, Retail Banking

Zopa Bank and ClearScore in bid to strengthen consumer finances by 2025

September 23, 2022

Via: FinTech Futures

According to the two firms, the 2025 Fintech Pledge will provide UK consumers with “10 million positive actions” to help them build up their financial resilience. The actions will focus on four areas – savings, credit building, debt consolidation and […]


Activity, Retail Banking

Nymbus and Citizens Bank of Edmond to launch niche bank for US military

September 21, 2022

Via: FinTech Futures

The new financial brand, set to launch in early 2023, will offer bespoke financial products and services designed to meet the unique needs of newly enlisted members of the armed forces. Nymbus Labs will be responsible for the brand creation, […]


Activity, Retail Banking

Swiss digital bank Alpian partners Visa for new debit card

September 8, 2022

Via: FinTech Futures

The digital bank’s debit card offering comes with a multi-currency account (CHF, EUR, GBP and USD) with real-time foreign exchange features and no handling fees, Alpian claims. With the Visa partnership, Alpian’s debit card will be accepted in over 200 […]


Activity, Retail Banking

Understanding Customers’ Finances Strengthens Relationships

August 26, 2022

Via: Bank Director

As the current economy shifts and evolves in response to inflationary pressures, and consumer debt increases, banks may encounter an influx of customers who are accruing late charges, overdue accounts and delinquencies for the first time in nearly a decade. […]


Activity, Retail Banking

New bank for the US military community to launch this winter – Moonbeam

August 23, 2022

Via: FinTech Futures

It is currently accepting sign-ups to a waitlist for its Alpha card, a credit card which the firm claims will offer 0% interest on all purchases, no hidden fees, cashback and rewards. Through a mobile app, Moonbeam plans on offering […]


Activity, Regulations, Retail Banking

Monzo rapped by CMA over failure to provide transaction history data

July 29, 2022

Via: FinTech Futures

The challenger informed the CMA it had failed to send transaction histories to more than 13,000 customers, despite reporting a similar breach last year. Monzo has since contacted all affected customers to offer them a copy of their transaction history, […]


Activity, Retail Banking

The Untapped Market Hiding in Consumer Bank Accounts

July 26, 2022

Via: Bank Director

Banks are sitting on an untapped opportunity to increase revenue and deepen relationships hidden within the data running through their ecosystem. It’s the small or micro businesses operating out of customers’ personal accounts — not through business accounts. These small […]


Activity, Retail Banking

HSBC to offer gender-neutral banking in bid for inclusivity

July 25, 2022

Via: American Banker

HSBC Holdings’ U.K. unit is planning to stop collecting data on the gender of its customers across some products as the bank pursues more inclusive services for nonbinary and trans people. The bank has begun removing references to gender in […]


Activity, Retail Banking

Gen Z banking app GoHenry expands to Europe through Pixpay acquisition

July 12, 2022

Via: Banking Dive

GoHenry and Pixpay will continue to operate under their own brands with no change in leadership, headquarters or headcount, according to a press release. “Pixpay is the most developed player in Europe and we’re excited to combine our expertise in […]