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Category: Retail Banking


Activity, Retail Banking

Consumers tap BNPL for larger purchases

September 29, 2022

Via: Payments Dive

Marqeta’s report points to consumers acquiring more credit cards. The share of consumers who only have one credit card fell, from 49% in 2021 to 39% this year. Conversely, the portion of respondents with two credit cards increased, from 31% […]


Activity, Retail Banking

Banks take stock of payment fraud threats

September 28, 2022

Via: Payments Dive

Card fraud is an ongoing concern for financial institutions, despite the popularity of newer payment methods, the PYMNTS-Featurespace study, released on Sept. 13, highlighted. But emerging payment methods, including P2P vehicles such as Zelle, Venmo, Cash App and others, are […]


Activity, Retail Banking

Zopa Bank and ClearScore in bid to strengthen consumer finances by 2025

September 23, 2022

Via: FinTech Futures

According to the two firms, the 2025 Fintech Pledge will provide UK consumers with “10 million positive actions” to help them build up their financial resilience. The actions will focus on four areas – savings, credit building, debt consolidation and […]


Activity, Retail Banking

Nymbus and Citizens Bank of Edmond to launch niche bank for US military

September 21, 2022

Via: FinTech Futures

The new financial brand, set to launch in early 2023, will offer bespoke financial products and services designed to meet the unique needs of newly enlisted members of the armed forces. Nymbus Labs will be responsible for the brand creation, […]


Activity, Retail Banking

Swiss digital bank Alpian partners Visa for new debit card

September 8, 2022

Via: FinTech Futures

The digital bank’s debit card offering comes with a multi-currency account (CHF, EUR, GBP and USD) with real-time foreign exchange features and no handling fees, Alpian claims. With the Visa partnership, Alpian’s debit card will be accepted in over 200 […]


Activity, Retail Banking

Understanding Customers’ Finances Strengthens Relationships

August 26, 2022

Via: Bank Director

As the current economy shifts and evolves in response to inflationary pressures, and consumer debt increases, banks may encounter an influx of customers who are accruing late charges, overdue accounts and delinquencies for the first time in nearly a decade. […]


Activity, Retail Banking

New bank for the US military community to launch this winter – Moonbeam

August 23, 2022

Via: FinTech Futures

It is currently accepting sign-ups to a waitlist for its Alpha card, a credit card which the firm claims will offer 0% interest on all purchases, no hidden fees, cashback and rewards. Through a mobile app, Moonbeam plans on offering […]


Activity, Regulations, Retail Banking

Monzo rapped by CMA over failure to provide transaction history data

July 29, 2022

Via: FinTech Futures

The challenger informed the CMA it had failed to send transaction histories to more than 13,000 customers, despite reporting a similar breach last year. Monzo has since contacted all affected customers to offer them a copy of their transaction history, […]


Activity, Retail Banking

The Untapped Market Hiding in Consumer Bank Accounts

July 26, 2022

Via: Bank Director

Banks are sitting on an untapped opportunity to increase revenue and deepen relationships hidden within the data running through their ecosystem. It’s the small or micro businesses operating out of customers’ personal accounts — not through business accounts. These small […]


Activity, Retail Banking

HSBC to offer gender-neutral banking in bid for inclusivity

July 25, 2022

Via: American Banker

HSBC Holdings’ U.K. unit is planning to stop collecting data on the gender of its customers across some products as the bank pursues more inclusive services for nonbinary and trans people. The bank has begun removing references to gender in […]


Activity, Retail Banking

Gen Z banking app GoHenry expands to Europe through Pixpay acquisition

July 12, 2022

Via: Banking Dive

GoHenry and Pixpay will continue to operate under their own brands with no change in leadership, headquarters or headcount, according to a press release. “Pixpay is the most developed player in Europe and we’re excited to combine our expertise in […]


Activity, Retail Banking

Modernizing Your Retail Banking Business

June 13, 2022

Via: Bank Director

The Covid-19 pandemic accelerated the decline of traffic in most banks’ retail branches, leading many organizations to reexamine the cost of their branch services and the ultimate viability of their branch-based services. Bank boards and executive teams must address the […]


Activity, Retail Banking

5 Things Banks Can Do Right Now to Protect Older Customers

May 31, 2022

Via: Bank Director

Your bank’s most valuable customers are also its most vulnerable. Americans born before 1965 hold 65% of bank deposits in the U.S., according to the American Bankers Association 2021 Older Americans Benchmarking Report. They are also routinely targeted by criminals: […]


Activity, Retail Banking

Two US banks tap fintech Chimney to boost customer engagement

May 25, 2022

Via: FinTech Futures

New York-based Chimney’s financial calculators help customers make “smarter” financial decisions. At the same time, Chimney delivers digital tools that help banks, credit unions, mortgage lenders and insurance companies gain “more engagement, more conversations and valuable data”. Matthew Covi, co-founder […]


Activity, Retail Banking

KeyBank to cut overdraft charge to $20, eliminate NSF fees

April 29, 2022

Via: Banking Dive

KeyBank previewed its policy changes at its investor day in March, and signaled it is working on a handful of other offerings for future rollout, including early wage access (two days ahead of payday with direct deposit), instant access to […]


Activity, Retail Banking

Visa earnings rise on cross-border revival despite Russia impact

April 27, 2022

Via: Payments Dive

Visa and other card companies’ businesses have been recovering from the damper that the COVID-19 pandemic put on international corporate and consumer travel and spending. That was evident from results for Visa’s fiscal second quarter in which that cross-border activity […]


Activity, Corporate Banking, Retail Banking

Bank of America sees 12% Q1 profit dip

April 18, 2022

Via: Banking Dive

Bank of America set aside just $30 million to counter potential credit losses, CNBC reported — far less than the likes of Citi or JPMorgan, which hold greater exposure to Russia. “[Russia] has never been a big part of our […]


Activity, Investment Banking, Retail Banking

Neobank Step to launch crypto, stock investing product for users under 18

April 12, 2022

Via: Banking Dive

Step said it has designed the new investing feature responsibly, “with teens’ safety top of mind.” Parents will be able to oversee their teen’s access to the investing feature and will have the ability to manage their teen’s monthly limits, […]


Activity, Retail Banking

Citi to sell its consumer unit in Bahrain to Ahli United Bank

April 5, 2022

Via: American Banker

Citigroup agreed to sell its consumer banking operations in Bahrain to Ahli United Bank BSC as part of the lender’s continued push to simplify. The transaction includes Citigroup’s retail banking, credit card and unsecured-lending businesses, and excludes the firm’s institutional […]


Activity, Retail Banking

Citi agrees to sell its India retail footprint to Axis Bank for $1.6B

March 30, 2022

Via: Banking Dive

India marks the ninth market from which Citi has solidified its retreat in the past 12 months. The bank laid out a strategy last April to exit from retail operations in 13 markets, concentrating instead on four hubs with higher […]