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Category: Retail Banking


Activity, Retail Banking

KeyBank to cut overdraft charge to $20, eliminate NSF fees

April 29, 2022

Via: Banking Dive

KeyBank previewed its policy changes at its investor day in March, and signaled it is working on a handful of other offerings for future rollout, including early wage access (two days ahead of payday with direct deposit), instant access to […]


Activity, Retail Banking

Visa earnings rise on cross-border revival despite Russia impact

April 27, 2022

Via: Payments Dive

Visa and other card companies’ businesses have been recovering from the damper that the COVID-19 pandemic put on international corporate and consumer travel and spending. That was evident from results for Visa’s fiscal second quarter in which that cross-border activity […]


Activity, Corporate Banking, Retail Banking

Bank of America sees 12% Q1 profit dip

April 18, 2022

Via: Banking Dive

Bank of America set aside just $30 million to counter potential credit losses, CNBC reported — far less than the likes of Citi or JPMorgan, which hold greater exposure to Russia. “[Russia] has never been a big part of our […]


Activity, Investment Banking, Retail Banking

Neobank Step to launch crypto, stock investing product for users under 18

April 12, 2022

Via: Banking Dive

Step said it has designed the new investing feature responsibly, “with teens’ safety top of mind.” Parents will be able to oversee their teen’s access to the investing feature and will have the ability to manage their teen’s monthly limits, […]


Activity, Retail Banking

Citi to sell its consumer unit in Bahrain to Ahli United Bank

April 5, 2022

Via: American Banker

Citigroup agreed to sell its consumer banking operations in Bahrain to Ahli United Bank BSC as part of the lender’s continued push to simplify. The transaction includes Citigroup’s retail banking, credit card and unsecured-lending businesses, and excludes the firm’s institutional […]


Activity, Retail Banking

Citi agrees to sell its India retail footprint to Axis Bank for $1.6B

March 30, 2022

Via: Banking Dive

India marks the ninth market from which Citi has solidified its retreat in the past 12 months. The bank laid out a strategy last April to exit from retail operations in 13 markets, concentrating instead on four hubs with higher […]


Activity, Retail Banking

As branches dwindle, larger bank offices are harder to offload

March 4, 2022

Via: Banking Dive

The COVID-19 pandemic exacerbated growth in digital banking, as physical branches were forced to temporarily shut their doors. But it is likely the pandemic accelerated an underlying trend, rather than kick-starting a new one, Ryan found. “Most millennials and younger […]


Activity, Retail Banking

Lloyds partners fintech Bink to create unified customer loyalty programme solution

March 2, 2022

Via: FinTech Futures

Bink’s technology links a customer’s payment cards to participating retailers’ loyalty and customer engagement programmes, ensuring customers are identified and rewarded by retailers every time they shop with their card. The loyalty solution will be rolled out to Lloyds’ retail […]


Activity, Capital and Risk, Credit, Retail Banking

CFPB Review Discloses Deficiencies in Responses to Consumer Complaints at Big Three Credit Agencies

February 3, 2022

Via: JD Supra

The CFPB recently released a new analysis of how changes in responses to consumer complaints provided by nationwide consumer reporting companies has resulted in less consumer relief. This analysis shows that in 2021 the big three credit reporting companies together […]


Activity, News, Retail Banking

Why the key to effective engagement banking lies in behavioural science

January 10, 2022

Via: FinTech Futures

A recent Gallup report, for instance, revealed that engaged customers bring 37% more annual revenue compared to disengaged customers​. Yet far too many banks still have inadequate engagement strategies in place, which in the long run, could significantly undermine their […]