Backbase, a Dutch provider of front-end digital banking solutions, says its platform will be implemented across the bank’s digital channels “progressively” over the next few years. The platform, which works across web and mobile interfaces and various advisory tools, specifically aims to reduce the number of siloed channel applications, consolidate data, business logic and workflows, provide business agility and facilitate a mobile-first engagement model.
Once the implementation is complete, the bank expects to more easily centralise its business operations around customer journeys, in line with the digital transformation programme outlined in the Forward ‘28 strategy it unveiled in June last year.
