December 13, 2023
Via: Banking DiveWhile Dave, a neobank and personal finance app, has been using artificial intelligence to underwrite its products since the company’s inception in 2017, the fintech’s latest use of generative AI is producing promising results on the platform’s customer service side, […]
Activity, Capital and Risk, Operational, Retail Banking
August 17, 2021
Via: FinTech FuturesMany financial institutes are hundreds of years old, and with that comes legacy systems and ingrained cultures that aren’t easy to change. Yet, as customer expectations shifted, banks and financial services companies had to totally rethink how they serve customers […]
June 4, 2018
Via: Banking TechnologyThe jointly developed chatbot-to-chatbot communication solution replaces manual responses to status updates on customers’ securities trades on the messaging platform Symphony. For references, processes that used to previously take up to three minutes for a single trade will now be […]
March 14, 2017
Via: Banking TechnologyCalifornia-based Next Insurance has unveiled its new insurance chatbot that will enable personal trainers to quote and buy insurance via Facebook Messenger. Next partnered with SmallTalk, a chatbot developer, to become the “first company to provide full service insurance via […]
March 26, 2024
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