Tag: Chatbot

Activity, Capital and Risk, Operational, Retail Banking

Reimagining customer experience in financial services

August 17, 2021

Via: FinTech Futures

Many financial institutes are hundreds of years old, and with that comes legacy systems and ingrained cultures that aren’t easy to change. Yet, as customer expectations shifted, banks and financial services companies had to totally rethink how they serve customers […]


BNY Mellon and Deutsche Bank launch co-developed chatbot for traders

June 4, 2018

Via: Banking Technology

The jointly developed chatbot-to-chatbot communication solution replaces manual responses to status updates on customers’ securities trades on the messaging platform Symphony. For references, processes that used to previously take up to three minutes for a single trade will now be […]


Next Insurance launches chatbot on Facebook Messenger

March 14, 2017

Via: Banking Technology

California-based Next Insurance has unveiled its new insurance chatbot that will enable personal trainers to quote and buy insurance via Facebook Messenger. Next partnered with SmallTalk, a chatbot developer, to become the “first company to provide full service insurance via […]