While Dave, a neobank and personal finance app, has been using artificial intelligence to underwrite its products since the company’s inception in 2017, the fintech’s latest use of generative AI is producing promising results on the platform’s customer service side, said CEO Jason Wilk.
The fintech this month launched DaveGPT, a gen AI-driven chatbot that can respond to customer inquiries in real-time.
The tool, which replaces its DaveBot, is generating an 89% resolution rate, said Wilk.
