Tag: digital banking

June 8, 2023

As banks face an expanding array of threats and challenges, boards recognize the need to adapt their thinking. As a result, boards are increasingly taking a new approach to operational resilience. The topic of operational resilience calls to mind internal […]

June 1, 2023

Common and current inefficiencies include relying on manual reports created in spreadsheets across multiple systems, using email or word processing to capture and document approvals and serve as a system of record and inconsistent procedures across business functions. A digital-first […]

March 6, 2023

1. Artificial intelligence (AI) and machine learning (ML) As cybercrime continues to become more sophisticated, banks are adopting technologies that can keep up with the threats. AI and ML are among those technologies that are playing an important role in […]

January 25, 2023

Will it be tokenisation? The metaverse? A new revolutionary payment mechanism? Or something else more abstract? The opportunities are endless… but one concept dominates the retail banking world and continues to be discussed year in year out: how can banks […]

December 23, 2022

The financial technology industry is notorious for its ever-changing nature. Silicon Valley’s breakneck pace is enough to make some industry veterans’ heads spin. Advancements in technology and changes in economic incentives can create ripple effects that shift the entire fintech […]

December 15, 2022

The announcement was made by Visa chairman and CEO Alfred Kelly, Jr. at the US-Africa Business Forum, alongside the US-Africa Leaders Summit in Washington DC. Expanding its investment, Visa says, will enable “greater access” to digital payments, which will further […]

December 9, 2022

Today, more than 80% of banking is done online, and nearly 70% of adults make or receive digital payments. People are hungry for the ability to access and use all of their assets on their own terms. With evolving consumer […]

October 28, 2022

The Covid-19 pandemic altered how Americans conduct financial transactions, with many making a permanent shift to digital channels. However, one age group still is a holdout. Baby boomers, ages 58 to 76, didn’t flock to digital channels, especially mobile banking, […]

July 19, 2022

Over the last couple of decades, data analytics has become the ultimate business dialect for better decision-making, with organizations integrating some form of data science into their business operations. And the finance and accounting niches are no exception. However, the […]

June 13, 2022

The Covid-19 pandemic accelerated the decline of traffic in most banks’ retail branches, leading many organizations to reexamine the cost of their branch services and the ultimate viability of their branch-based services. Bank boards and executive teams must address the […]

May 24, 2022

The four decades after the internet made information readily accessible has led to inventions and innovations like smart devices, mobile apps and the ability to be constantly connected. Today, companies are focusing on harnessing technology to build smoother, richer and […]

May 13, 2022

After rapidly adjusting operations at the start of the pandemic and accelerating their digital transformation roadmaps, banks are left wondering: What happens next? And what did the acceleration mean for banks’ digital strategy? Banks need to shift their mindsets from […]

May 6, 2022

On April 19, Netflix reported its first loss in subscribers — 200,000 in the first quarter, with 2 million projected for the second — resulting in a steep decline in its stock price, as well as layoffs and budget cuts. […]

May 3, 2022

By now, most bank leadership teams understand the importance of offering well-designed digital experiences. What we’ve found is often more elusive is knowing where to start when making a significant investment in digital. One bank that recently grappled with this […]

April 26, 2022

There is a pervasive data conundrum throughout the financial services industry: Banks have an inordinate amount of data, but antiquated and siloed solutions are suppressing incredible, untapped opportunities to use it. Data analytics offer banks seven distinct and tangible benefits; […]

March 4, 2022

The COVID-19 pandemic exacerbated growth in digital banking, as physical branches were forced to temporarily shut their doors. But it is likely the pandemic accelerated an underlying trend, rather than kick-starting a new one, Ryan found. “Most millennials and younger […]

November 30, 2021

The pandemic has sped up today’s digital landscape as more people complete everyday tasks online. For that reason, companies must understand the importance of digital accessibility. A lack of website accessibility can cause major problems for many that often go […]

November 5, 2021

Nearly one-third of small businesses have changed financial service providers in 2021, according to survey data from American Express’s Small Business Recovery Report. The top-cited reason for switching was convenience: The new provider offered multiple financial solutions within one company. […]

November 3, 2021

Almost everyone today has a smartphone, almost everyone uses mobile banking services, so the development of banking mobile and web applications is currently in high demand. As smartphones are reshaping the financial world, mobile payment apps have started to change […]

October 29, 2021

One of my brightest digital strategists, Kam Chana, suggested that we should add features to support people with mental health issues. I have to admit, at the time we had no stats/numbers as to how big a need this was, […]