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Wells Fargo’s CEO knows why customers are staying away even if Wall Street needs a reminder

October 16, 2017

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There were questions about loan growth, credit quality, and home equity lines of credit. There were several about closing branches as customers embrace mobile banking, and one on interest rates – all very standard questions for analysts to ask on a bank earnings call.

But Wells Fargo & Co. WFC, -0.61% is not a standard bank – or at least not a bank in a standard situation.

Just a few weeks ago, several members of Congress raked the bank’s CEO, Tim Sloan, over the coals for the ongoing customer fraud scandals that have engulfed the bank for over a year.

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