Bank Danamon Indonesia is grappling with a surge in credit costs, a substantial issue stemming from its vehicle finance subsidiary, Adira Dinamika Multi Finance Tbk (Adira). The financial troubles from Adira have cast a spotlight on critical concerns regarding the bank’s asset quality, earnings s
National Australia Bank (NAB) has taken significant strides to combat scams targeting its customers. By deploying cutting-edge digital security solutions and enhancing customer interactions, NAB aims to provide a safer banking experience. Over the past 15 months, the bank has implemented innovative
At the dawn of a transformative era, the global retail banking market, valued at USD 2.05 trillion as of 2023, is forging ahead with a projected upswing to a staggering USD 3.34 trillion by 2031. This market, fundamental to the financial well-being of individuals, is elevating its stance through a
Introduction The banking sector stands on the cusp of an AI revolution, a transformation ripe with potential but fraught with regulatory complexity. While it's clear that bankers recognize the seismic shifts AI can bring, the industry's inherent conservatism and regulatory labyrinth
The landscape of retail banking is experiencing a paradigm shift that is setting the stage for future Business-to-Business (B2B) relationships. Loyalty programs, traditionally the domain of consumer-centric tactics to boost retention and customer satisfaction, are now becoming influential tools in
AI has revolutionized customer service in retail banking, driving the sector into a new era where digital interactions complement traditional banking methods. This transformation became especially critical after the 2019 pandemic, which altered customer expectations and hastened the adoption of
