At the dawn of a transformative era, the global retail banking market, valued at USD 2.05 trillion as of 2023, is forging ahead with a projected upswing to a staggering USD 3.34 trillion by 2031. This market, fundamental to the financial well-being of individuals, is elevating its stance through a
Introduction The banking sector stands on the cusp of an AI revolution, a transformation ripe with potential but fraught with regulatory complexity. While it's clear that bankers recognize the seismic shifts AI can bring, the industry's inherent conservatism and regulatory labyrinth
The landscape of retail banking is experiencing a paradigm shift that is setting the stage for future Business-to-Business (B2B) relationships. Loyalty programs, traditionally the domain of consumer-centric tactics to boost retention and customer satisfaction, are now becoming influential tools in
AI has revolutionized customer service in retail banking, driving the sector into a new era where digital interactions complement traditional banking methods. This transformation became especially critical after the 2019 pandemic, which altered customer expectations and hastened the adoption of
US Economic Indicators Positive Retail Sales Data In an unexpected development that may shift monetary policy outlooks, the US economy appears more robust than previously thought, as reflected by a stronger dollar following recent data releases. Notably, retail sales for February significantly
In the swiftly evolving landscape of retail banking, the emergence of generative AI is marking a new epoch that sways the fulcrum of innovation toward intelligent automation and algorithmic problem-solving. The 20th anniversary edition of the Capgemini Research Institute’s World Retail Banking R
