In the swiftly evolving landscape of retail banking, the emergence of generative AI is marking a new epoch that sways the fulcrum of innovation toward intelligent automation and algorithmic problem-solving. The 20th anniversary edition of the Capgemini Research Institute’s World Retail Banking
Generative AI: Recognition vs. Readiness The banking industry has long been at the forefront of technological advancement, yet the Capgemini Research Institute's recent report paints a stark contrast between the acknowledgment of generative AI and its integration in retail banking. While a mere 10%
