Retail Banking

In a strategic move to significantly boost Nigeria's economic landscape, the Nigerian Economic Summit Group (NESG) has appointed three new board members: Mr. Wole Adeniyi, Mr. Mohamad Darwish, and Mr. Olusegun Alebiosu. These appointments highlight the NESG’s commitment to ushering in t

In an era marked by rapid technological advancements and evolving customer expectations, the banking sector's landscape is undergoing transformative changes. In identifying the top U.S. banks for customer satisfaction by 2025, J.D. Power’s 2024 U.S. National Bank Satisfaction Study offers c

The transformative impact of artificial intelligence (AI) on online retail, particularly through marketplace platforms, is reshaping the industry in unprecedented ways. Advancements in AI technology are not only enhancing the efficiency and effectiveness of these platforms but also significantly

The retail banking industry is on the brink of a significant transformation as it heads into 2025. Capgemini’s latest trends book identifies three core themes fundamental to this transformation: Customer First, Enterprise Management, and Intelligent Industry. These themes illustrate how retail b

As we approach 2025, the retail banking landscape is on the brink of significant transformations driven by evolving customer expectations, rapid technological advancements, and stringent regulatory changes. In this dynamic environment, banks are tasked to adapt swiftly to maintain their competitive

In the age of digital transformation, retail banks have successfully made banking services more accessible, enabling customers to manage their accounts with ease and convenience. However, this shift from physical branches to online platforms has resulted in the loss of personal touch, making