Retail Banking

The landscape of retail banking is experiencing a paradigm shift that is setting the stage for future Business-to-Business (B2B) relationships. Loyalty programs, traditionally the domain of consumer-centric tactics to boost retention and customer satisfaction, are now becoming influential tools in

AI has revolutionized customer service in retail banking, driving the sector into a new era where digital interactions complement traditional banking methods. This transformation became especially critical after the 2019 pandemic, which altered customer expectations and hastened the adoption of

US Economic Indicators Positive Retail Sales Data In an unexpected development that may shift monetary policy outlooks, the US economy appears more robust than previously thought, as reflected by a stronger dollar following recent data releases. Notably, retail sales for February significantly

In the swiftly evolving landscape of retail banking, the emergence of generative AI is marking a new epoch that sways the fulcrum of innovation toward intelligent automation and algorithmic problem-solving. The 20th anniversary edition of the Capgemini Research Institute’s World Retail Banking R

Generative AI: Recognition vs. Readiness The banking industry has long been at the forefront of technological advancement, yet the Capgemini Research Institute's recent report paints a stark contrast between the acknowledgment of generative AI and its integration in retail banking. While a