Tag: customer service

Capital and Risk, Credit

CFPB Announces Large Banks and Credit Unions May Not Charge for Account Information

October 23, 2023

Via: JD Supra

The Consumer Financial Protection Bureau (“CFPB”) announced last week the publication of an Advisory Opinion regarding “Consumer Information Requests to Large Banks and Credit Unions.” The Advisory Opinion applies to “large banks and credit unions”, which means those with $10 […]

Channels, Retail Banking

Three Reasons to Prioritize Digital Customer Service

December 18, 2020

Via: Bank Director

Consumers and businesses are increasingly choosing to complete financial tasks in digital channels, but banks have largely failed to evolve their customer service and support strategies. Traditional phone service models that banks have relied on for decades are notoriously frustrating […]

Retail Banking

U.S. Bank Announces Assistance for Customers Affected by coronavirus

March 13, 2020

Via: Yahoo

U.S. Bank today announced that it is making immediate adjustments to certain consumer and small-business products to make them more affordable for customers. The temporary measures, which will be in place until March 31 and be re-evaluated as the situation […]

Capital and Risk, Operational, Retail Banking

Merchants, retail banks and billing orgs favour real-time payments and open banking

June 20, 2018

Via: Finextra

Comprised of responses from executives across the merchant, digital goods, hospitality, telecom and travel sectors, the benchmark also revealed that 51 percent of all merchants, billing organizations and retail banks will increase their IT budgets for payments-related projects in 2018. […]

Retail Banking

U.S. Bancorp Investments Launches Automated Investor

June 20, 2018

Via: Yahoo

Responding to customers’ desire for smart, easy-to-use and safe digital investment tools and strategies, U.S. Bancorp Investments announced today the launch of its new Automated Investor offering. “We are committed to serving customers where they are today and will be […]

Retail Banking

14 Surprising Services Offered at Banks in Europe

February 23, 2017

Via: Bank Innovation

We will not argue about whose banking system is the best in the world. There are different factors to consider for each market, so that it is difficult to establish a ranking. (In addition, it would be a boring task.) […]


Bots Are Everywhere, But Are They Ready for Banking?

September 13, 2016

Via: Bank Innovation

The latest technology to entice bankers is the chatbot — that talky little application that can tell you how much you spent at Starbucks or guide you through your account setup. But a report from Forrester’s Peter Wannemacher, released last […]