Tag: customer service

October 23, 2023

The Consumer Financial Protection Bureau (“CFPB”) announced last week the publication of an Advisory Opinion regarding “Consumer Information Requests to Large Banks and Credit Unions.” The Advisory Opinion applies to “large banks and credit unions”, which means those with $10 […]

December 18, 2020

Consumers and businesses are increasingly choosing to complete financial tasks in digital channels, but banks have largely failed to evolve their customer service and support strategies. Traditional phone service models that banks have relied on for decades are notoriously frustrating […]

March 13, 2020

U.S. Bank today announced that it is making immediate adjustments to certain consumer and small-business products to make them more affordable for customers. The temporary measures, which will be in place until March 31 and be re-evaluated as the situation […]

June 20, 2018

Comprised of responses from executives across the merchant, digital goods, hospitality, telecom and travel sectors, the benchmark also revealed that 51 percent of all merchants, billing organizations and retail banks will increase their IT budgets for payments-related projects in 2018. […]

June 20, 2018

Responding to customers’ desire for smart, easy-to-use and safe digital investment tools and strategies, U.S. Bancorp Investments announced today the launch of its new Automated Investor offering. “We are committed to serving customers where they are today and will be […]

February 23, 2017

We will not argue about whose banking system is the best in the world. There are different factors to consider for each market, so that it is difficult to establish a ranking. (In addition, it would be a boring task.) […]

September 13, 2016

The latest technology to entice bankers is the chatbot — that talky little application that can tell you how much you spent at Starbucks or guide you through your account setup. But a report from Forrester’s Peter Wannemacher, released last […]