The latest technology to entice bankers is the chatbot — that talky little application that can tell you how much you spent at Starbucks or guide you through your account setup.
But a report from Forrester’s Peter Wannemacher, released last week, suggests that chatbots are not ready to handle the high-stakes world of managing people’s money.
At least, today’s bots aren’t.
“We are bullish on the longterm prospects for bots,” Wannemacher told Bank Innovation Wednesday. “But we advise banks to invest in the technology that will make next-generation bots.”
