When it comes to the intersection of financial service and innovative technology, not all collaborations stand the test of time. Yet, Foundever™, previously known as Sitel Group and Sykes, stands out with their more than two-decade-long partnership with a leading banking disruptor. What’s truly hallmark about their alliance is the shared vision for innovation, high-quality service, and the pursuit of technological advancement. Such driving forces have consistently fostered enhancements in the financial sector, aligning with a mandate of continuous improvement.
Strategic Collaboration and Expansive Support
Delivering Multi-faceted Services Across Continents
This strategic collaboration has pushed the boundaries of conventional customer service, with Foundever™ delivering extensive assistance across multiple lines of business. Their scope spans North and Central America, touching nations such as Costa Rica, Panama, Nicaragua, and even extends across the Pacific to the Philippines. Foundever™’s comprehensive menu of services embraces the complexity of today’s financial ecosystem, which includes tackling fraud, managing customer interactions, overseeing collections, and providing meticulous back-office support. They adeptly handle this through a variety of channels such as voice, chat, email, and the web, all the while never losing sight of the imperative to uphold performance quality.
Enhancing Risk Management and Cybersecurity
In today’s digital era, the evolving landscape of cybersecurity threats and data vulnerability looms larger than ever. Foundever™ doesn’t take this lightly and has stepped up to the challenge by sharpening their security frameworks. Through strategy realignment, they have not only carved pathways for enhanced cost efficiency but have also refined operational processes. There’s been a marked integration of advanced technology to preserve the integrity of their service quality. Their proactive stance in security enhancements cements their reputation as a committed and forward-thinking partner in a space where risk management is paramount.
Unwavering Commitment to Security and Compliance
Employing a Global Approach to Security
The security protocols at Foundever™ are anything but provincial. With operations sprawling across eight international sites, they ensure a harmonious execution of policies, underscoring their global approach to security. Foundever™ stands firmly on the ground of international standards, with investments fueling both technology and training. Associates navigate their roles equipped with multifactor authentication, geolocation technology, and a sophisticated remote agent login system. Training is robust and extends beyond protocol awareness; the company undertakes phishing email tests regularly, conceiving a workplace culture deeply rooted in vigilance.
Achieving and Surpassing Performance Benchmarks
In the realm where finance meets cutting-edge tech, it’s rare for partnerships to endure. However, Foundever™, once recognized as Sitel Group and Sykes, is a shining exception, having maintained a robust association for over twenty years with a pioneering banking disruptor. At the heart of their longstanding relationship is a mutual commitment to pioneering ideas, exceptional service quality, and pushing the envelope in tech innovation. These principles have been the catalyst for consistent advancement within the financial industry. The alliance is anchored in a culture of relentless progress, striving to surpass benchmarks and set new standards for excellence. They’ve not just adapted to the ebb and flow of the financial landscape but have actively sculpted it with their forward-thinking outlook. Foundever’s alliance serves as a beacon of collaboration, demonstrating the remarkable feats possible when two entities share a focus on revolutionizing their industry.
