Tesco Bank has refunded £2.5 million to 9,000 customers who had money stolen from their accounts by fraudsters over the weekend. It has also resumed “normal services” following the temporary suspension of online transactions from current accounts (“to prevent criminal activity”).
Tesco Bank CEO, Benny Higgins, states that the bank’s “first priority throughout this incident has been protecting and looking after our customers”. Many would disagree, however, with the bank failing to adequately address customer concerns as the incident was unfolding.
