Citigroup is planning to launch voice recognition technology to its retail customers, as part of its drive to digital banking.
It says it will be the first bank in Asia to do this and is targeting one million Asian users in a year, according to Anand Selvakesari, Citi’s Asia Pacific head of consumer banking.
Singapore will be first, followed by Australia, Hong Kong, India and Taiwan over the next few months.
In an interview with Bloomberg, Selvakesari says one of the “frustrating points for the client is remembering the password and being asked questions multiple times over”.
