Tag: Customer Engagement

Activity, Retail Banking

Two US banks tap fintech Chimney to boost customer engagement

May 25, 2022

Via: FinTech Futures

New York-based Chimney’s financial calculators help customers make “smarter” financial decisions. At the same time, Chimney delivers digital tools that help banks, credit unions, mortgage lenders and insurance companies gain “more engagement, more conversations and valuable data”. Matthew Covi, co-founder […]

Activity, Retail Banking

The Missing Piece in Customer Engagement Strategies

March 30, 2021

Via: Bank Director

Usage of appointments in banking has increased significantly since the outbreak of the coronavirus, and is expected to continue in a post-pandemic world. Appointments increased nearly 50% in the second half of 2020, according to customer usage data, allowing banks […]

Channels, Retail Banking

Three Reasons to Prioritize Digital Customer Service

December 18, 2020

Via: Bank Director

Consumers and businesses are increasingly choosing to complete financial tasks in digital channels, but banks have largely failed to evolve their customer service and support strategies. Traditional phone service models that banks have relied on for decades are notoriously frustrating […]

Capital and Risk, Liquidity

This Bank Is Winning the Competition for Deposits

March 15, 2019

Via: Bank Director

From the perspective of a community or regional bank, one of the most ominious trends in the industry right now is the organic deposit growth at the nation’s biggest banks. This trend has gotten a lot of attention in recent […]