May 25, 2022
Via: FinTech FuturesNew York-based Chimney’s financial calculators help customers make “smarter” financial decisions. At the same time, Chimney delivers digital tools that help banks, credit unions, mortgage lenders and insurance companies gain “more engagement, more conversations and valuable data”. Matthew Covi, co-founder […]
March 30, 2021
Via: Bank DirectorUsage of appointments in banking has increased significantly since the outbreak of the coronavirus, and is expected to continue in a post-pandemic world. Appointments increased nearly 50% in the second half of 2020, according to customer usage data, allowing banks […]
December 18, 2020
Via: Bank DirectorConsumers and businesses are increasingly choosing to complete financial tasks in digital channels, but banks have largely failed to evolve their customer service and support strategies. Traditional phone service models that banks have relied on for decades are notoriously frustrating […]
March 15, 2019
Via: Bank DirectorFrom the perspective of a community or regional bank, one of the most ominious trends in the industry right now is the organic deposit growth at the nation’s biggest banks. This trend has gotten a lot of attention in recent […]
September 21, 2023
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