Tag: banking customer

Activity, Retail Banking

Report: Self-service banking – the key to customer acquisition and retention

August 2, 2021

Via: FinTech Futures

While necessitated by the closing of branches and the reduction in contact, it has exposed an unprecedented number of users to the potential of alternative methods of self-service banking. Consumers have become reluctant to visit branches, with 26% saying they […]

Retail Banking

US banks must lose “legacy anchor” to meet customer needs in 2021

January 18, 2021

Via: FinTech Futures

COVID-19 has become a catalyst for an acceleration amongst the everyday banking customer. ValuePenguin data shows 71% of US banking customers now regularly use online banking. What’s more, footfall in the branch has dipped, as customers stay away from personal […]