During the pandemic—when brick-and-mortars shut their doors and consumers flocked to the internet and their mobile devices for basic services—the digitisation of commerce and specifically the payments industry went into overdrive, making a half-decade of progress in a year’s time.
In 2021, consumers and buyers of all forms enjoyed, and in some cases were forced into, more flexibility when it came to where they purchased goods and services and how they paid for them.
We will see more businesses opening their doors for in-person transactions in 2022. But this doesn’t mean they will gravitate 100% back toward analog or limited digital payment systems.
