Germany and the United States received the top two scores in the FIS “2016 Performance Against Customer Expectations (PACE) Index,” an in-depth, global research study on consumer expectations of bank performance.
The Jacksonville, Fla.-based fintech firm’s PACE index surveyed more than 10,000-banked consumers in 10 countries, including Australia, Brazil, Canada, Germany, India, Philippines, Poland, Switzerland, the United Kingdom, and the United States. Brazil made strong gains; while the United Kingdom showed a three-point drop from the global average compared to last year’s results.
