Since its nationwide rollout in June 2018, Erica has:
Completed over 50 million client requests – from everyday banking activities to more complex tasks – through the latest in artificial intelligence (AI), predictive analytics and natural language processing.
Been engaged by an average of more than 500,000 new users per month.
Doubled the various ways in which clients can ask financial questions – from 200,000 at launch to more than 400,000 today – through the ongoing expansion of conversational knowledge.
Assisted clients across generations, including 15 percent from Gen Z, 49 percent millennials, 20 percent Gen X and 16 percent baby boomers/seniors.
