Will it be tokenisation? The metaverse? A new revolutionary payment mechanism? Or something else more abstract?
The opportunities are endless… but one concept dominates the retail banking world and continues to be discussed year in year out: how can banks be future-ready? This ever-evolving issue remains a healthy challenge for global and local banks alike.
So what’s the secret to success?
On the simplest level, we believe a future-ready bank is one that stays digitally relevant to its customers and resilient through changing times. But that’s a multifaceted challenge, so let’s unpack what that really means in practical terms.