Tag: voice banking

Capital and Risk, Operational, Retail Banking

Conversational Banking May Already Be Mainstream, Mastercard Says

January 25, 2018

Via: Bank Innovation

EXCLUSIVE—Two out of three U.S. adults are already comfortable interacting with retailers, banks, and other companies using natural language technology, according to a study released by Mastercard today. The study, conducted by Mastercard and Mercator with 3,000 U.S. adult participants, […]

Retail Banking

Consumers Want to Interact with Their Banks Through Voice Assistants

December 7, 2017

Via: Bank Innovation

Voice assistants like Alexa and Siri could be the future of banking, as more and more consumers indicate a willingness to interact with their bank through these platforms, a study released this week by NTT Data found. When it comes […]