August 6, 2020
Via: Insurance JournalInsurtech was once the Wild West of the insurance industry. Many of insurtech’s early players came from outside insurance after observing the industry struggle to deliver what was, in their view, a competitive customer experience. Led by ambitious entrepreneurs from […]
March 9, 2016
Via: FinextraI saw a documentary on TV the other day about BMW making Mini’s. The production line had 26 basic models but then each car coming off the line was slightly different, according to the specific customer order – 3 door, […]
February 22, 2016
Via: Banking ExchangeThe bad news is that recent research shows that many businesses miss the boat by not realizing the value of providing exceptional customer experiences. Despite all the lip service and analysts’ advice about how customer centricity should be a basic […]
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