Tag: banking customers


How Digital Channels Can Complement Physical Branches

April 2, 2021

Via: Bank Director

With the rise of digital services and changing customer habits during Covid-19, the future of brick-and-mortar banking may seem in doubt. Looking ahead, physical bank branches remain crucial for any community bank’s outreach and distribution strategy, but their use and […]

Activity, Retail Banking

The Missing Piece in Customer Engagement Strategies

March 30, 2021

Via: Bank Director

Usage of appointments in banking has increased significantly since the outbreak of the coronavirus, and is expected to continue in a post-pandemic world. Appointments increased nearly 50% in the second half of 2020, according to customer usage data, allowing banks […]

Channels, Retail Banking

How Banks Kept Customers During the Pandemic, Even Commercial Ones

February 11, 2021

Via: Bank Director

Despite closed branches and masked interactions, the coronavirus pandemic may have actually improved customers’ relationships with their banks. They have digital channels to thank. That’s a shift from the mentality pervading the industry before the pandemic. Business lines like commercial […]

Retail Banking

Why COVID-19 could spur the next phase of bank branch evolution

November 10, 2020

Via: FinTech Futures

There’s an obvious place they could look to for guidance: their local bank branches. Trusted with the savings and everyday spending of millions of customers, retail banks are ideally positioned to own the conversation around budgeting, savings, and debt reduction. […]

Activity, Investment Banking, Retail Banking

Investing app Stash launches debit rewards in an effort to attract more banking customers

March 12, 2019

Via: Market Watch

Stash doesn’t want to just invest your spare change — it also wants to keep the rest of your money in a bank account. And the company is set to reward you for doing so. The investing app is officially […]

Retail Banking

Users Prefer PayPal Over Apple Pay When It Comes to Digital Wallets

October 26, 2017

Via: Bank Innovation

Digital wallet adoption is slowly on the rise, and payments provider PayPal seems to be the most popular choice for users. Users of the PayPal digital wallet far extend users of its closest competition, Apple Pay, according to a Market […]

Retail Banking

Ways Banks Are Evolving in 2017

January 17, 2017

Via: GOBankingRates

A new year means new banking trends. And while no one can predict all the ups and downs of the economy, leading financial experts have some specific ideas about what 2017 will mean for banking. From new technologies to rising […]