Tag: banking customers

April 2, 2021

With the rise of digital services and changing customer habits during Covid-19, the future of brick-and-mortar banking may seem in doubt. Looking ahead, physical bank branches remain crucial for any community bank’s outreach and distribution strategy, but their use and […]

March 30, 2021

Usage of appointments in banking has increased significantly since the outbreak of the coronavirus, and is expected to continue in a post-pandemic world. Appointments increased nearly 50% in the second half of 2020, according to customer usage data, allowing banks […]

February 11, 2021

Despite closed branches and masked interactions, the coronavirus pandemic may have actually improved customers’ relationships with their banks. They have digital channels to thank. That’s a shift from the mentality pervading the industry before the pandemic. Business lines like commercial […]

November 10, 2020

There’s an obvious place they could look to for guidance: their local bank branches. Trusted with the savings and everyday spending of millions of customers, retail banks are ideally positioned to own the conversation around budgeting, savings, and debt reduction. […]

March 12, 2019

Stash doesn’t want to just invest your spare change — it also wants to keep the rest of your money in a bank account. And the company is set to reward you for doing so. The investing app is officially […]

October 26, 2017

Digital wallet adoption is slowly on the rise, and payments provider PayPal seems to be the most popular choice for users. Users of the PayPal digital wallet far extend users of its closest competition, Apple Pay, according to a Market […]

January 17, 2017

A new year means new banking trends. And while no one can predict all the ups and downs of the economy, leading financial experts have some specific ideas about what 2017 will mean for banking. From new technologies to rising […]