For the fourth consecutive year U.S. Bank has received the highest score in California in the J.D. Power 2024 U.S. Retail Banking Satisfaction Study of clients’ satisfaction with their primary bank.
The U.S. Retail Banking Satisfaction Study, now in its 19th year, measures satisfaction across seven dimensions: trust; people; account offerings; allowing customers to bank how and when they want; saving time and money; digital channels; and resolving problems or complaints. The study is based on responses from retail banking customers of the largest banks in the United States regarding their experiences.
