Tag: customers

April 2, 2018

Is there a solution to credit-card fraud? Hackers have potentially breached the credit- and debit-card data of more than 5 million customers from the parent company of Saks Fifth Avenue, Saks Off Fifth and Lord & Taylor stores, according to […]

March 12, 2018

Open banking is not just for Europe, although many of us sitting in Europe probably think it is. Many other markets around the world have been noticing what Europe is up to and other countries and regions are also looking […]

December 5, 2017

“We hear from a lot of people that they get stressed about money,” says Steve Ellis, head of the Wells Fargo Innovation Group. In the first quarter of 2018 the bank plans to pilot a new mobile-first app called Greenhouse […]

November 10, 2017

Banks must shift from channel- and transaction-driven approach, to focus on individual customers Financial institutions have been trying to keep up with the ever-changing digital landscape and customer expectations. With retailers at the forefront of creating seamless customer experiences – […]

September 25, 2017

Brand Finance conducted research on bank brands in 22 markets to see how customers’ opinions have changed in an era of major disruption to the industry. David Haigh, CEO of Brand Finance, commented, “As global banks retreated after the Great […]

June 21, 2017

If you place yourself between two opposing sides, you are likely to become a target for both. If both sides respect you, however, you can be the means to channel divergent views into a common good. Jennifer Tescher and the […]

December 20, 2016

A tougher year is in store for loan performance for auto lenders and credit card issuers, but mortgage lenders will still benefit from tighter post-crisis credit standards. So says TransUnion in its 2017 Consumer Credit Market Forecast released recently. The […]

June 15, 2016

The nation’s largest banks saw a spike in the overdraft fees they collected from customers in the first quarter, according to new government data reported by The Washington Post. Wells Fargo saw the biggest jump, at 16 percent from the […]

May 13, 2016

Most Americans don’t trust anyone with their data — including Wall Street banks. And how protective bank customers are over their data might provide some ideas to big banks about how to best keep them happy. Nearly 1 in 5 […]

May 10, 2016

Wells Fargo is ditching the paperwork for small businesses in need of short-term credit with the introduction of FastFlex, an online, fast-decision loan that is funded as soon as the next business day. The market for small business loans has […]

March 9, 2016

Some of the major US banks are planning to tap into the instant payments market via their digital network, according to Reuters. Banks including JP Morgan Chase, Bank of America, Wells Fargo and US Bancorp will use their jointly-owned network, clearXchange, […]

February 29, 2016

Angelina Lemus was puzzled. She had no idea why every month as much as $96 was disappearing from herCitibank checking account. Months later, Ms. Lemus finally figured out the mystery — or at least part of it. Citibank was taking […]