Tag: customer

Activity, Insurance

The Future of Insurance Industry Will Not Be Decided by Insurtechs Alone

August 6, 2020

Via: Insurance Journal

Insurtech was once the Wild West of the insurance industry. Many of insurtech’s early players came from outside insurance after observing the industry struggle to deliver what was, in their view, a competitive customer experience. Led by ambitious entrepreneurs from […]

Retail Banking

Why is My Bank Leaving Money On the Table?

March 9, 2016

Via: Finextra

I saw a documentary on TV the other day about BMW making Mini’s. The production line had 26 basic models but then each car coming off the line was slightly different, according to the specific customer order – 3 door, […]

Retail Banking

Personalization, banking’s new mantra

February 22, 2016

Via: Banking Exchange

The bad news is that recent research shows that many businesses miss the boat by not realizing the value of providing exceptional customer experiences. Despite all the lip service and analysts’ advice about how customer centricity should be a basic […]