Tag: consumers

Activity, Retail Banking

Consumers tap BNPL for larger purchases

September 29, 2022

Via: Payments Dive

Marqeta’s report points to consumers acquiring more credit cards. The share of consumers who only have one credit card fell, from 49% in 2021 to 39% this year. Conversely, the portion of respondents with two credit cards increased, from 31% […]


Three US cash trends persist, Fed report says

May 16, 2022

Via: Payments Dive

The Fed’s cash diary survey is conducted annually to collect data on U.S. consumer shopping and payment behaviors, with supplemental surveys added in the past two years to chart the impact of the COVID-19 pandemic. The report issued this month […]

Capital and Risk, Credit

Credit scores in America just hit a record high — now for the bad news

January 15, 2020

Via: Market Watch

Americans’ credit scores continue to improve. But credit scores don’t tell the whole story of how consumers are faring financially. A new report from Experian EXPN, +1.46% found that the average FICO Score in the U.S. reached an all-time high […]

Capital and Risk, Macroeconomic

The Economy Is Strong and Inflation Is Low. That’s What Worries the Fed.

May 21, 2019

Via: The New York Times

WASHINGTON — America’s job market is booming and the economy is strong, but that combination is not raising prices the way it used to. Biscuit Head, a North Carolina restaurant chain serving up gravy flights and homemade jam, would be […]

Capital and Risk, Credit, Retail Banking

How ‘Hard Mark’ Credit Checks are Quietly Costing Consumers

August 24, 2017

Via: Finextra

It is not unreasonable for consumers to assume that they should be able to assess their eligibility for a loan without damaging their future prospects. The majority of lenders perform hard credit checks on customers when applying for a loan, […]

Capital and Risk, Credit

Credit card debt could hit $1 trillion by the end of 2016

June 9, 2016

Via: Market Watch

With the economy improving and driving up consumer confidence, many people are spending more but shirking basic responsibilities like paying their credit card bills. If things continue at this rate, U.S. households will accumulate $1 trillion in outstanding debt by […]

Retail Banking

Consumers Prefer Their Own Banks for Services, but Want Them Today: FIS Index

June 1, 2016

Via: Bank Innovation

Germany and the United States received the top two scores in the FIS “2016 Performance Against Customer Expectations (PACE) Index,” an in-depth, global research study on consumer expectations of bank performance. The Jacksonville, Fla.-based fintech firm’s PACE index surveyed more […]

Retail Banking

Retail banking: the power of the personal

February 26, 2016

Via: Banking Technology

Many commentators argue that customers’ adoption of technology creates a clear opportunity for new “digital only” challengers to enter the market, with a reduced need for personal interaction with customers through channels such as the branch and contact centres. However, […]

Retail Banking

Big banks retreating from home loan business

January 20, 2016


Big banks are lending less to homebuyers, or they’re making less on loans — and sometimes, it’s a combination of both. Some are making less on home loans, in part owed to the Fed and its yearslong zero interest rate […]