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Tag: Call Centres


Retail Banking

Credit Suisse to reduce reliance on branch network, invest millions in digital

August 27, 2019

Via: Finextra

Following a trend seen throughout Europe and North America, Credit Suisse is making significant changes at its Swiss Universal Bank (SUB) to tackle a new environment shaped by growing pressure on margins, digitisation, new rivals and evolving, tech-focused customer needs. […]