Top

Tag: Bank of America chatbot


Retail Banking

Bank of America chatbot logs 50 million requests in first year

May 29, 2019

Via: Finextra

Since its nationwide rollout in June 2018, Erica has: Completed over 50 million client requests – from everyday banking activities to more complex tasks – through the latest in artificial intelligence (AI), predictive analytics and natural language processing. Been engaged […]