Tag: Bank Customers

January 18, 2023

In recent years, there has been an increase in the number of job positions for chief customer experience officers across financial institutions (FI) of all sizes. Those roles were created to help an FI focus outwardly and represent the customers’ […]

August 26, 2022

As the current economy shifts and evolves in response to inflationary pressures, and consumer debt increases, banks may encounter an influx of customers who are accruing late charges, overdue accounts and delinquencies for the first time in nearly a decade. […]

January 10, 2022

A recent Gallup report, for instance, revealed that engaged customers bring 37% more annual revenue compared to disengaged customers​. Yet far too many banks still have inadequate engagement strategies in place, which in the long run, could significantly undermine their […]

January 30, 2020

Citigroup is making a push for investors’ dollars with a new digital robo-advisor that’s free for customers with at least $50,000 in deposits or investments at the bank. That’s the threshold needed to qualify for the bank’s Citi Priority bundle […]

December 23, 2019

Bank of the West is currying favor with customers who care about environmental sustainability. The bank, which is a U.S. subsidiary of BNP Paribas, is launching a new checking account in early 2020 called 1% for the Planet that will […]

April 25, 2018

How much money is in your checking account? Here’s why it matters — and what it might say about you. Markets are experiencing another period of volatility this week, and new research suggests checking account customers are doing something that […]

March 21, 2017

It’s all about customer-centric banking these days, and many banks manage to successfully maintain positive relationships with consumers. So why are those banks still losing customers? A recent study by Forrester, a business management consultancy, suggests that a significant sector of […]

June 14, 2016

Banks’ own systems have to be rock-solid — but banks’ customers’ computers are a different story. In an era where more customers connect to banks digitally every day, a secure connection between the two systems is essential, but this can […]

May 6, 2016

In recent decades, banks, credit card companies and other lenders have made enormous profits from excessive fees and charges. Consumers have been unable to fight back in court because of forced arbitration clauses in the contracts they signed when opening […]