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Lloyds signs customer experience deal with Google Cloud

March 10, 2020

The deal is part of Lloyds’ three-year £3 billion investment in IT transformation, a project it kicked off in February 2018.

Google Cloud is deploying a range of services to “help streamline and improve the customer experience” over a five-year period.

Zaka Mian, group transformation director at Lloyds Banking Group, says the partnership will give Lloyds a strategic advantage over its competitors.

“The size of our digital transformation is huge and Google Cloud’s capabilities will help drive this forward, increasing the pace of innovation, as well as bringing new services to our customers quickly and at scale.”

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