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Lloyds, Halifax and Bank of Scotland customers hit by system outage

January 3, 2020

Customers took to social media apps from around 4am on New Year’s Day to rail against the outage, particularly because many direct debits are due on Thursday. One customer complained that Lloyds was “taking the ‘bank holiday’ a little too literally”.

All three banks, which are part of Lloyds Banking Group, tweeted to say the services were back to normal at around 1.30pm, after apologising to customers and saying they were working to fix the problems. The failure was not thought to be caused by a cyber-attack but rather down to an internal issue.

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