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BNY Mellon and Deutsche Bank launch co-developed chatbot for traders

June 4, 2018

The jointly developed chatbot-to-chatbot communication solution replaces manual responses to status updates on customers’ securities trades on the messaging platform Symphony.

For references, processes that used to previously take up to three minutes for a single trade will now be handled in bulk by the chatbots in real-time, the banks say.

John Gibbons, head of global transaction banking at Deutsche Bank, says the collaboration has produced a “joint ecosystem”, where both institutions share information to deliver seamlessly for the benefit of the end-client.

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