Top
image credit: Pixabay

10 Customer Experience Trends That will Impact Digital Banking in 2020

December 19, 2019

Via: Finextra
Category:

#1 The banking monopoly is crushed forever: admit or quit

In the digital age, in which almost everyone is able to build an app, banks are losing their power over customers. The monopoly of banking is disrupted by global banking digitalization impacted by different banking regulations and the emergence of technology.

Even though it seems like simple math that products should work for customers, not against them, many banks still seem to make people’s lives extremely difficult. That’s why, gradually, more and more people choose to leave the traditional banks with limited options for the Fintech unicorns that offer convenience and positive emotions.

Read More on Finextra