In fact, IDC forecasts $6.8 trillion will be spent globally on DX by 2023, with 65% of the world’s GDP being digitalised by 2022.
There are many reasons why DX shortfalls occur, painful lessons many in fintech know all too well. A significant one is companies not understanding their needs or what the technology can offer.
This, in turn, results in organisations buying more than is needed, a situation that has led to a glut of unused technology. Research from G2 indicates 30% of software tools are underutilised or completely idle and 25% of a company’s spend is wasted on products with overlapping features.
