Chatbots and IoT could reach the fullest impact on the banking world by working within the existing financial infrastructure, instead of trying to disrupt it, according to an expert panel at Bank Innovation 2017.
These technologies should be thought of as additional channels connecting consumers, clients, and issuers to the financial institution, according to the panel.
“IoT can be an extension of the same technology we have already enabled,” said Kiki Del Valle, senior vice president, digital payments and labs for Mastercard, during the panel on Tuesday. “The role of IoT [should] make sure you’re supporting the eco-system.”
