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Category: Retail Banking


Products, Retail Banking

Lloyds, Halifax and Bank of Scotland customers hit by system outage

January 3, 2020

Via: Banking Technology

Customers took to social media apps from around 4am on New Year’s Day to rail against the outage, particularly because many direct debits are due on Thursday. One customer complained that Lloyds was “taking the ‘bank holiday’ a little too […]


Products, Retail Banking

JP Morgan vows to ban fintech apps from using customer passwords

January 3, 2020

Via: Banking Technology

Bill Wallace, Chase’s head of digital, told the Financial Times the lender was working towards getting customers’ passwords “out of the system” and instead issuing tokens that send third parties a narrow range of data in a secure form. Aggregator […]


Products, Retail Banking

Bank of the West to launch account for eco-friendly customers

December 23, 2019

Via: Bank Innovation

Bank of the West is currying favor with customers who care about environmental sustainability. The bank, which is a U.S. subsidiary of BNP Paribas, is launching a new checking account in early 2020 called 1% for the Planet that will […]


Products, Retail Banking

10 Customer Experience Trends That will Impact Digital Banking in 2020

December 19, 2019

Via: Finextra

#1 The banking monopoly is crushed forever: admit or quit In the digital age, in which almost everyone is able to build an app, banks are losing their power over customers. The monopoly of banking is disrupted by global banking […]


Products, Retail Banking

Bank of America to install electric car charging stations at select branches

December 18, 2019

Via: Finextra

This marks the first time Electrify America will install EV charging stations at a bank location, further adding convenient options for consumers who drive battery electric vehicles. “As we continue to offer more convenient places to build new charging stations, […]


Products, Retail Banking

Hong Kong’s Hang Seng Bank to unveil 600 cardless ATMs

December 3, 2019

Via: Banking Technology

Powered by near field communication (NFC) connections – i.e. contactless technology, and QR codes, the ATMs will offer customers a choice of how they access their money. “We are excited about introducing NFC technology into our customers’ banking experience, offering […]


Activity, Products, Retail Banking, Trading

Robinhood plans free U.K. stock-trading launch in first quarter

November 20, 2019

Via: Bank Innovation

Robinhood Markets Inc. plans to offer its stock-trading service outside the U.S. for the first time, launching in the U.K. in the first quarter of 2020. The startup, valued at $7.6 billion in its most recent fundraising, received authorization from […]


Products, Retail Banking

Bank of Georgia launches AI-powered personal finance tool

November 14, 2019

Via: Banking Technology

MBank, underpinned by technology company Strands, will feature smart personal finance management to help users track their spending and categorise their finances, income, and expenses. “Putting personal finance management at the heart of digital banking gives way to smart, personalised […]


Products, Retail Banking

Banking sector urged to improve customer experience for disabled people

November 12, 2019

Via: Finextra

The research has prompted calls for businesses and organisations to rethink how they target disabled consumers and their families, whose spending power – the so-called Purple Pound – is estimated to be £249 billion every year. 75% of disabled people […]


Channels, Products, Retail Banking

Bank of America unveils new mobile banking app with loan applications built in

October 29, 2019

Via: Banking Technology

The facelift means customers can submit applications for a credit cards, auto loans and home loans through the app, as well as giving them access to credit card debt reduction insights, which will be available from next year, and them […]