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Banks and bad actors: the race to digitally adapt

December 24, 2020

Firms must start building on the lessons learned during the initial crisis if they are to survive the second wave, meaning customer experience and fraud should be working hand in hand right now for banking leaders.

As an industry, banking has always been open to technology – and in some cases become trail blazers – through implementing credit cards, ATM machines, and electric cash counters over the last 70 years. Banks are, in essence, further along the digital journey when compared to other industries, and yet, a vast quantity have stuck by traditional approaches that encourage customers to visit branches.

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