In this exclusive investigative feature, the investment manager, who wishes to be referred to simply as Mr. Chen, tells FinTech Futures about his battle to receive the $90,000, which only became available to him on the eve of 26 March – the original date of publication for this piece. Now, the investment manager struggles to close his account in order to put Revolut behind him as the app crashes with an error message.
FinTech Futures obtained correspondence with Mr. Chen and various Revolut chatbot agents, in addition to the email correspondence received on 23 March from the Financial Ombudsman and Revolut.
