According to Glassbox, its analytics platform allows users to capture, index, search, retrieve, replay and drive real-time machine learning-driven insights from data related to digital customer journeys.
The idea is to enable “online customer experience professionals to receive automatic alerts about customer struggles and technical anomalies and act upon them”.
There aren’t any specifics but Glassbox CEO, Yaron Morgenstern, says this year it will unveil new functionalities.
