The plan is to install ATMs and digital service kiosks at 35 of its branches by 2020. The bank says its redeployed tellers will become branch digital ambassadors and service executives or perform other advisory roles.
To make it clear, OCBC says “no tellers employed today will lose their jobs as a result and the existing network of bank branches will remain largely unchanged”.
Teng Wan Xian, a digital ambassador and former bank teller who has worked at OCBC Bank for seven years, says: