Bank of America has unveiled its new artificial intelligent (AI) chatbot to help customers make decisions on their finances.
Called Erica, a nod to the name America, it will be available inside the bank’s mobile app in 2017. Customers can do the usual AI stuff – chat via text or voice – and it’s all 24/7.
As Banking Technology reported in June, humans are becoming obsolete in its modernisation quest. However, Michelle Moore, Bank of America’s head of digital banking, says Erica is “designed to streamline the banking process, not replace jobs”.
