As lawmakers debate a new stimulus package, including the possibility of a new tranche of Paycheck Protection Program (PPP) funding, banks that delivered large volumes of PPP loans this year may find themselves better prepared for a third rollout.
For many of these institutions, including Bank of America, success depended not just on how they reacted to the crisis, but how they were able to build on groundwork they already had in place. For the nation’s second-largest bank, this represented a new iteration of its digital and human-supported approach to business banking.
