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Auto Insurance Buyers’ Satisfaction Rises When They Are in Driver’s Seat

June 20, 2019

U.S. auto insurance consumers are quite happy about their coverage, and a growing shift to direct-to-consumer models has driven much of their good feelings.

In a new report, J.D. Power says overall customer satisfaction with carriers rose in 2019 to a record-high level of 831 out of 1,000 points. Out of that number, the highest overall satisfaction came from the 23 percent of customers who use direct distribution models.

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