Tag: digital transformation

December 15, 2022

The announcement was made by Visa chairman and CEO Alfred Kelly, Jr. at the US-Africa Business Forum, alongside the US-Africa Leaders Summit in Washington DC. Expanding its investment, Visa says, will enable “greater access” to digital payments, which will further […]

May 13, 2022

After rapidly adjusting operations at the start of the pandemic and accelerating their digital transformation roadmaps, banks are left wondering: What happens next? And what did the acceleration mean for banks’ digital strategy? Banks need to shift their mindsets from […]

April 7, 2022

There is no question that digital transformation has been a long-term trend in banking. However, innovation is not instantaneous. When faced with the obstacles the recent pandemic presented, bankers initially accelerated innovation and digital transformation on the consumer side, thanks […]

August 10, 2021

In fact, IDC forecasts $6.8 trillion will be spent globally on DX by 2023, with 65% of the world’s GDP being digitalised by 2022. There are many reasons why DX shortfalls occur, painful lessons many in fintech know all too […]

December 24, 2020

Firms must start building on the lessons learned during the initial crisis if they are to survive the second wave, meaning customer experience and fraud should be working hand in hand right now for banking leaders. As an industry, banking […]

August 31, 2018

The modern banking landscape has changed fundamentally at the hand of digital transformation. Retail banking disruptors such as Monzo and Atom have ripped up the rule book on what effective banking looks like, and consumers have voted with their feet. […]

August 19, 2016

Why can’t the insurance business be more like Netflix? Or Tripadvisor or Booking.com? In my opinion, the transformation of insurance services and products by digitalisation will be nothing short of mind-blowing. Nonetheless, there is a great deal that insurers can […]

August 2, 2016

The banking industry still has a black eye – but it’s more painful for some than others. Lasting repercussions from the global crisis, the emergence of non-banking digital disruptors, and impatient, tech savvy customers with low levels of loyalty and high expectations have redefined a ‘new normal’ in day-to-day banking. Responding to omnichannel, real […]