Tag: digital channels


Danske Bank looks to improve digital customer experience with Backbase

January 12, 2024

Via: FinTech Futures

Backbase, a Dutch provider of front-end digital banking solutions, says its platform will be implemented across the bank’s digital channels “progressively” over the next few years. The platform, which works across web and mobile interfaces and various advisory tools, specifically […]

Activity, Retail Banking

Report: Self-service banking – the key to customer acquisition and retention

August 2, 2021

Via: FinTech Futures

While necessitated by the closing of branches and the reduction in contact, it has exposed an unprecedented number of users to the potential of alternative methods of self-service banking. Consumers have become reluctant to visit branches, with 26% saying they […]


How Digital Channels Can Complement Physical Branches

April 2, 2021

Via: Bank Director

With the rise of digital services and changing customer habits during Covid-19, the future of brick-and-mortar banking may seem in doubt. Looking ahead, physical bank branches remain crucial for any community bank’s outreach and distribution strategy, but their use and […]

Channels, Retail Banking

Three Reasons to Prioritize Digital Customer Service

December 18, 2020

Via: Bank Director

Consumers and businesses are increasingly choosing to complete financial tasks in digital channels, but banks have largely failed to evolve their customer service and support strategies. Traditional phone service models that banks have relied on for decades are notoriously frustrating […]


Why the COVID-19 pandemic might be a catalyst for further adoption of worldwide real-time payments

June 12, 2020

Via: Finextra

The COVID-19 pandemic, which has already led to massive changes in business and consumer behaviour, is accelerating the adoption of digital payments and the interest in real-time payments across the globe. During a recent webinar we organized to discuss ACI’s […]


Two Traditional Strategies to Supercharge a Bank’s Growth

October 26, 2018

Via: Bank Director

Bankers would be excused for thinking right now that everything has changed in the industry and nothing is the same—that all of the old rules of banking should be thrown out, replaced by digital strategies catering to the next generation […]