August 2, 2021
Via: FinTech FuturesWhile necessitated by the closing of branches and the reduction in contact, it has exposed an unprecedented number of users to the potential of alternative methods of self-service banking. Consumers have become reluctant to visit branches, with 26% saying they […]
April 2, 2021
Via: Bank DirectorWith the rise of digital services and changing customer habits during Covid-19, the future of brick-and-mortar banking may seem in doubt. Looking ahead, physical bank branches remain crucial for any community bank’s outreach and distribution strategy, but their use and […]
December 18, 2020
Via: Bank DirectorConsumers and businesses are increasingly choosing to complete financial tasks in digital channels, but banks have largely failed to evolve their customer service and support strategies. Traditional phone service models that banks have relied on for decades are notoriously frustrating […]
June 12, 2020
Via: FinextraThe COVID-19 pandemic, which has already led to massive changes in business and consumer behaviour, is accelerating the adoption of digital payments and the interest in real-time payments across the globe. During a recent webinar we organized to discuss ACI’s […]
October 26, 2018
Via: Bank DirectorBankers would be excused for thinking right now that everything has changed in the industry and nothing is the same—that all of the old rules of banking should be thrown out, replaced by digital strategies catering to the next generation […]
October 3, 2023
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