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Tag: digital assistant

Activity, Retail Banking

Bank of America wants a human bridge for its AI help

December 12, 2022

Via: Banking Dive

Erica, which was launched in 2018, garnered 1 billion client interactions and has helped 32 million users. Bank of America expects Erica, early next year, to connect clients to banking agents regarding new products and services, such as mortgages, credit […]